Return and Refund Policy

Refunds and exchanges are handled on a case-by-case basis. Please contact our customer support team submitting a ticket to our system, here Contact Us . You can also reach our customer support by emailing us at info@kaitojapandesign.com. Inquiries are typically addressed within 24 hours.

Please submit your request for a refund/ exchange within 14 days after you received your product.

IMPORTANT NOTE
Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase.

DAMAGED / INCORRECT ORDER
At Kaito Japan Design, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.

All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at info@kaitojapandesign.com and one of our helpful support staff will organise a reprint or a refund for you!

ORDER NOT RECEIVED
If your item has not arrived within 30 days for apparel products and 60 days for pillow covers, or home decor..... after having ordered, contact one of us through our Contact Us page for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)

RETURN & REFUND
In most cases, we will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.

To return your items, you should contact our customer service team. Please note that you will take responsibility for paying the shipping costs to return.

Please note: Items in used condition are not eligible for refunds or exchanges. New and unused items that have been successfully received by customers within 30 days are eligible for returns or exchanges. Once 30 days have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.

**Please make sure that:
The product was purchased in the last 30 days
The product is unwashed, unworn and unused
The product itself or the printing is defective OR the final product is different than the one you ordered

To qualify for a refund, the customer has to submit a request within 14 days after receiving the product and images to demonstrate the issue of the order.

We accept refund/ exchange for the following reasons only:

- Damaged items

- The product received is not the same as on the website/store

- The product received is not what you ordered

- Poor print quality